Axxis Financial Planning Ltd is a company which provides Independent Financial Advice and can act on your behalf in advising you on life assurance, pensions, mortgages or investment products. Because we are independent we can advise you on the products of different companies.

1. Authorisation Axxis Financial Planning Ltd is regulated by the Financial Services Authority (FSA) to advise on investments and to arrange and effect transactions in life assurance, pensions, unit trusts and individual savings accounts (ISAs).

Some of the services provided by Axxis Financial Planning Ltd are not regulated by the FSA and they are not covered by the Financial Services & Markets Act 2000. For example, personal and corporate tax planning, and National Savings products.

2. Instructions

We offer independent financial advice and work on your behalf to assess which financial products and solutions are the most suitable for you. We are not tied to or associated with any financial organisation. Though unlikely, occasions can arise when one of our other clients will have some form of interest in business which we are transacting for you. If this happens, or we become aware that our interests conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.

When we have arranged any investments for which you have given us instructions we will not give you any further advice unless you request it, but we will be glad to advise you at any time should you require further assistance. Should you enter into a separate retainer agreement we will, of course, provide further advice for the duration of the retainer.

We are happy to accept oral instructions but request that these are subsequently confirmed in writing. We prefer clients to give instructions in writing to avoid any possible misunderstanding.

3. Investment Objectives & Restrictions

We will undertake a "know-your-client" check prior to confirming your investment objectives under cover of a Suitability Letter. Unless advised to the contrary, it is assumed that there are no restrictions upon either the markets or products in which you are prepared to invest, which match your attitude to risk.

4. Duty of Care and Confidentiality

We act as your agent in advising you and arranging investment transactions. We are bound by the rules of the FSA and under the general law have a duty of care to you to conduct our business with skill, care and diligence. These Terms of Business neither exclude or restrict your rights granted under the Act or any applicable rules or regulations made under it, nor our liability to you for any failure under the general law or for any breach of the FSA’s rules.

We treat all our clients' records as confidential. No information will be passed to another party without your prior consent unless we are legally obliged to do so.

We will keep a comprehensive record of all transactions on our files which, along with copies of relevant documentation and correspondence, will be held by us for a period of at least six years. The Data Protection Act requires that all information held by us is maintained and kept up to date. To this end we ask that any changes to your circumstances or of any facts recorded at any meeting be notified to us at the earliest opportunity. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions.

5. Money

WE DO NOT HANDLE CLIENTS' MONEY. We never accept cash or a cheque made out to us (unless it is a cheque in settlement of fees, charges or disbursements for which we have sent you a bill). Cheques for premiums, investments, contributions etc. should be made payable to the relevant life office, investment or fund manager or pension provider.

6. Remuneration

We are happy to be remunerated by one, or more, of the following methods:
• By fees for work undertaken
• By being placed on a retainer
• By deriving income from commission paid to us in respect of transactions in life assurance, ISAs, unit trusts and other regulated collective investment schemes and in investment trust companies' shares held in a ISA or regular savings scheme. We will tell you the amount of commission payable to us on any such transaction.

No charge will be made to you for our services unless you have been given prior notice; the basis of our charging will be fully explained and agreed with you and confirmed in writing before beginning the chargeable work.

If we do receive commission as a result of the transactions effected as a consequence of our advice, this may be rebated (by agreement) against any fees or retainer due.

The level of fees may vary according to such matters among others as, the level of complexity, the expertise and responsibility involved, the time spent, the number and importance of the transactions and the sums of money involved. Most fees will be charged at an hourly rate or be for an amount agreed in advance. Fees and retainers charged, leading to the sale of a financial product are exempt from VAT.

If our hourly rate changes we will notify you in advance of carrying out any further work on your behalf at the revised rate. Fees and retainers will be subject to a separate agreement.

7. Registration and Documents of Title

All documents of title to investments (e.g. contract notes) will be forwarded to you as soon as is practicable after we receive them. When a number of documents relating to a series of transactions are involved, we will normally hold each document until the series is complete and then forward them to you. We never own the investments which we arrange on your behalf and we will register all investments in your name, unless otherwise agreed in writing.

8. Complaints

We aim to offer best advice in all circumstances to suit the needs and objectives of clients and to provide an exemplary service. If you should have any complaints about the advice you receive, or a product which you have acquired as a result of our advice, please contact the Compliance Officer at the address below. Should you remain dissatisfied you may refer the matter to the Financial Ombudsman Service details of which can be provided upon request.

Insurance is maintained by us for the protection of clients. If you make a valid claim against us in respect of the investments we arrange for you and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme. Details of the cover provided by the Scheme are given in a leaflet which we will send you at your request. Further information is available from the Financial Services Authority and the Financial Services Compensation Scheme.

We classify all clients as private customers. Clients, who are not individuals, may not have rights under the Financial Ombudsman Service or the Financial Services Compensation Scheme. The Ombudsman will normally deal with complaints from small businesses with an annual turnover of less than £1million.

9. Termination

You, or we, may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing. Any transactions effected before termination and a due proportion of any charges for services shall be settled up to the date of termination. New instructions to act on your behalf can be accepted following the completion of a new Terms of Business.

Axxis Financial Planning Ltd
Axxis House, 178a High Road, Byfleet, Surrey, KT14 7ED
Telephone: 01483 825 609
Registered in England: Registration Number 226351
Regulated by the Financial Services Authority